Refund policy

RETURN & REFUND POLICY

We want you and your dog to be happy with your Quietail Calming Vest. If something isn't right, here's how we handle it.

Our 30-day promise

If you're not satisfied with your vest, contact us within 30 days of delivery at quietail.support@gmail.com and we'll make it right with a replacement or a refund.

How to start a return

Email quietail.support@gmail.com with your order number and the reason for the return. We'll reply within 2 business days with instructions. Please don't send anything back before contacting us — returns sent without prior arrangement can't be processed.

Condition of returned items

To be eligible for a refund, items should be unworn or gently tried on, in resellable condition, with any tags or packaging included. For hygiene reasons, we can't accept vests that have been heavily soiled or damaged through use, unless the item arrived faulty.

Faulty or incorrect items

If your vest arrives damaged, defective, or you received the wrong size or color, we cover it completely — email us a photo within 30 days and we'll send a replacement or full refund, including any return shipping cost. This is our error, not yours.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping. For faulty or incorrect items, we cover it.

Refunds

Once we receive and inspect your return (or approve a photo-based claim), we'll process your refund to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days to appear.

Sizing help — before you order

Most returns are sizing issues, and most are avoidable. Please measure your dog's chest girth and check our size chart on the product page before ordering. If you're between sizes, size up. If you're unsure, email us your dog's measurements and breed and we'll help you choose.

Order cancellations

Need to cancel? Email us within 24 hours of ordering and we'll cancel before it ships. Once an order has shipped, it falls under our return process above.

Questions

Email quietail.support@gmail.com and we'll help.